Refund policy
At Shakti Exclusive, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect or otherwise eligible under this policy, we will assist you with a return, exchange or refund as applicable.
1. Return & Exchange Window
Eligible products may be returned or exchanged within 7 days of delivery.
The return/exchange request must be raised within 7 days from the date the order is delivered.
Important: Products must meet the eligibility conditions described below.
2. Products Eligible for Return or Exchange
To be eligible, the product must:
- Be unused and unworn.
- Be unwashed and unaltered.
- Have the original tags attached.
- Be returned in its original packaging, where applicable.
- Not have any stains, perfume/odour, makeup marks or other signs of use.
- Include all original accessories, if applicable.
We reserve the right to reject a return if the product does not meet these conditions.
3. Reasons for Return
Returns or exchanges may be accepted for eligible reasons including:
- Wrong product received.
- Product received in a different size than ordered.
- Product damaged during transit.
- Manufacturing defect.
- Product materially different from the description/order.
For a damaged, defective or incorrect product, please contact us as soon as possible after delivery, preferably within 48 hours, with photographs/videos of the product and packaging.
4. Size-Related Returns
If you have ordered the wrong size, an exchange may be offered subject to availability.
Please check the size chart provided on the product page before placing your order.
If the required replacement size is unavailable, we may offer another applicable resolution in accordance with our policy.
5. Products That Cannot Be Returned
For hygiene and product-quality reasons, the following may be non-returnable unless the product is defective, damaged or incorrectly supplied:
- Products marked Final Sale / Non-Returnable.
- Products specifically identified as non-returnable on the product page.
- Products that have been altered or customized at the customer's request.
- Used, washed or worn products.
- Products without their original tags.
- Products damaged after delivery due to customer handling.
Any product-specific return restriction will be displayed on the relevant product page.
6. Sale Products
Products purchased during a sale or promotional event may have different return or exchange conditions.
Where a product is non-returnable or exchange-only, this will be clearly mentioned on the product page or during the purchase process.
7. How to Request a Return or Exchange
To request a return or exchange:
Step 1: Contact us through WhatsApp, email or the designated return-request method.
Step 2: Provide your order number and reason for the return/exchange.
Step 3: Provide photographs/videos where requested, particularly for damaged, defective or incorrect products.
Step 4: Once your request is approved, we will provide instructions for returning the product.
Please do not send a product back without receiving return instructions from us.
8. Return Shipping
For a product that is:
- Damaged,
- Defective,
- Incorrectly supplied, or
- Significantly different from the product ordered,
Shakti Exclusive will arrange or bear the applicable return shipping cost, subject to verification.
For other eligible returns or size exchanges, applicable return shipping charges may apply depending on the reason for return and the offer applicable to the order.
9. Refunds
Once the returned product reaches us and passes our quality check, the applicable refund will be processed.
Refunds will generally be made to the original payment method, wherever technically possible.
Depending on the payment provider or bank, the amount may take additional business days to appear in your account.
10. Refund for Cancelled Orders
If an order is successfully cancelled before dispatch and payment has already been received, the applicable amount will be refunded through the original payment method.
Once an order has been dispatched, cancellation may no longer be possible and the return policy will apply.
11. Refund for Unavailable Products
If we are unable to fulfil an order because a product becomes unavailable after purchase, we will inform you and provide an applicable refund for the unavailable product.
12. Exchange
Exchanges are subject to product availability.
If the requested replacement product or size is unavailable, we may offer an alternative resolution such as a refund or store credit, where applicable.
13. Store Credit
Where store credit is offered or selected, it may be issued electronically to the customer's registered contact details.
Any applicable validity period or conditions will be communicated at the time of issuance.
14. Return Inspection
All returned products are subject to inspection.
If a returned product does not satisfy the eligibility requirements, the return may be rejected and the product may be sent back to the customer.
15. Important Note About Colour & Fabric
Due to differences in lighting, photography and individual screen settings, the actual colour of a product may appear slightly different from the colour displayed on your screen.
Minor variations in fabric texture, print, embroidery or colour may occur and do not necessarily constitute a defect.
16. Customer Responsibility
Please ensure that the product is securely packed when returning it.
Shakti Exclusive will not be responsible for damage caused to a product because of inadequate packaging during customer-initiated returns.
17. Consumer Rights
Nothing in this Return, Exchange & Refund Policy is intended to limit any rights or remedies available to consumers under applicable Indian law.
Where a product does not conform to the description, specifications or other applicable requirements, the appropriate remedy will be provided in accordance with applicable law.
18. Contact Us
For return, exchange or refund assistance:
Shakti Exclusive
Email: [Your Email]
WhatsApp/Phone: [Your Number]
Website: shaktiexclusive.in
Customer Support Hours: [Monday–Saturday, 10 AM–7 PM]