Terms of service

Welcome to Shakti Exclusive. These Terms of Service govern your use of our website shaktiexclusive.in and your purchase of products from us.

By accessing or using our website, you agree to these Terms of Service. Please read them carefully before placing an order.

1. About Shakti Exclusive

Shakti Exclusive is an online fashion store offering women's ethnic and contemporary fashion, including kurtis, suits, co-ord sets, cotton wear, festive wear and related products.

Throughout these Terms, "we", "us", "our" and "Shakti Exclusive" refer to the business operating this website.

Website: shaktiexclusive.in

2. Use of Our Website

You agree to use this website only for lawful purposes.

You must not:

  • Use the website for any fraudulent or unlawful activity.
  • Attempt to gain unauthorized access to our website or systems.
  • Copy, reproduce or misuse our website content, images, designs, logos or other intellectual property without permission.
  • Interfere with the operation or security of the website.
  • Submit false or misleading information while placing an order.

We reserve the right to restrict or terminate access to the website if we reasonably believe these Terms have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes and other information displayed on our website are accurate.

However:

  • Colours may appear slightly different depending on your device or screen settings.
  • Minor variations in prints, embroidery, texture or colour may occur due to the nature of fabrics and manufacturing processes.
  • Product images may include styling or accessories that are not included with the product unless specifically mentioned.
  • Measurements may have minor variations.

Such minor differences do not necessarily constitute a product defect.

4. Product Availability

All products are subject to availability.

We reserve the right to:

  • Limit the quantity of products available for purchase.
  • Discontinue a product or collection.
  • Correct pricing, product descriptions or availability information where an error has occurred.

If an order is placed for a product that subsequently becomes unavailable, we will inform you and provide an appropriate resolution, including a refund where applicable.

5. Prices and Taxes

All prices displayed on the website are in Indian Rupees (₹) unless otherwise stated.

Applicable taxes, shipping charges and other charges, if any, will be displayed during the checkout process.

We reserve the right to change product prices at any time. However, changes in price will not affect an order that has already been successfully accepted, except where the order was placed due to an obvious pricing or technical error.

6. Orders

When you place an order, you are making an offer to purchase the selected products.

After receiving your order, we may send an order confirmation by email, SMS, WhatsApp or other available communication methods.

An order will be considered accepted once we have confirmed the order and/or processed the payment, subject to availability and verification.

We reserve the right to cancel or decline an order in circumstances including:

  • Product unavailability.
  • Incorrect pricing or product information.
  • Suspected fraudulent activity.
  • Incorrect or incomplete customer information.
  • Delivery restrictions.
  • Technical or system errors.

If we cancel an order after payment has been received, the applicable amount will be refunded through the original or appropriate payment method.

7. Payment

We may offer payment options such as:

  • Credit and debit cards
  • UPI
  • Net banking
  • Wallets
  • Other payment methods made available through our payment partners

Payments are processed through third-party payment service providers. Shakti Exclusive does not directly store your complete card or banking credentials.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

8. Shipping and Delivery

We aim to dispatch orders within the estimated timeframe displayed on the website or communicated to you.

Delivery timelines may vary depending on:

  • Delivery location
  • Courier availability
  • Weather conditions
  • Festivals and public holidays
  • Operational disruptions
  • Events beyond our reasonable control

Once an order has been handed over to the courier, delivery may also be subject to the courier company's operational timelines.

For detailed information, please refer to our Shipping Policy.

9. Returns, Exchanges and Refunds

Our return, exchange and refund conditions are governed by our Return & Refund Policy.

Before placing an order, customers are encouraged to review the applicable policy, including:

  • Eligibility for returns or exchanges
  • Time limits
  • Product condition requirements
  • Non-returnable products
  • Refund methods
  • Applicable shipping or return charges

Nothing in these Terms is intended to restrict any rights available to consumers under applicable Indian law.

10. Sale and Promotional Products

Products purchased during sales, promotional events or special offers may be subject to specific return or exchange conditions.

Any special conditions applicable to a promotion will be clearly communicated on the relevant product page, promotion or policy.

11. Cancellation

Customers may request cancellation of an order before it has been dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the applicable return/refund policy will apply.

To request cancellation, please contact us as soon as possible using the contact details provided on our website.

12. Intellectual Property

All content appearing on the Shakti Exclusive website, including but not limited to:

  • Logo and branding
  • Product photographs
  • Fashion images
  • Graphics
  • Text
  • Website design
  • Product descriptions
  • Videos
  • Promotional material

is owned by or licensed to Shakti Exclusive unless otherwise stated.

You may not reproduce, distribute, modify, publish, sell or commercially use our content without prior written permission.

13. User-Submitted Content

If you voluntarily submit reviews, photographs, comments, testimonials or other content to Shakti Exclusive, you grant us permission to use, reproduce and display that content for legitimate business and promotional purposes, subject to applicable law.

You must not submit content that:

  • Is unlawful or defamatory.
  • Infringes another person's intellectual property rights.
  • Contains malicious software.
  • Is misleading or fraudulent.
  • Violates another person's privacy.

14. Third-Party Services and Links

Our website may use third-party services such as payment processors, shipping partners, analytics providers, social-media platforms and other technology providers.

We may also provide links to third-party websites.

We are not responsible for the content, policies, security or practices of third-party websites or services. Your use of such services may be subject to their own terms and policies.

15. Privacy

Your privacy is important to us.

Information collected through our website is handled in accordance with our Privacy Policy, which explains what information we collect, how we use it and the circumstances in which it may be shared.

Please read our Privacy Policy before using the website.

16. Disclaimer

We make reasonable efforts to keep the website available and the information accurate.

However, we do not guarantee that:

  • The website will always be available or uninterrupted.
  • The website will always be free from errors.
  • All information will always be completely current.
  • The website will be free from technical issues or harmful components.

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable law.

17. Limitation of Liability

To the extent permitted by applicable law, Shakti Exclusive shall not be responsible for indirect, incidental or consequential losses arising from the use of the website or products purchased through it.

Nothing in these Terms limits rights or remedies that cannot legally be limited under applicable consumer protection laws.

18. Force Majeure

We will not be responsible for delays or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control, including natural disasters, extreme weather, strikes, government restrictions, transportation disruptions, internet or technology failures, pandemics, war or other similar events.

19. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising in connection with these Terms or your use of the website shall be subject to the jurisdiction of the courts having appropriate jurisdiction over the business, subject to applicable consumer protection laws.

20. Changes to These Terms

We may update these Terms of Service from time to time.

Any updated version will be published on this page with a revised "Last Updated" date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

21. Contact Us

If you have any questions regarding these Terms of Service, orders, products or complaints, please contact us:

Shakti Exclusive
Website: shaktiexclusive.in
Email: [Your Email Address]
Phone/WhatsApp: [Your Phone Number]
Business Address: [Your Full Business Address]

Customer Support Hours: [e.g. Monday–Saturday, 10:00 AM–7:00 PM]