Shipping policy

At Shakti Exclusive, we aim to make your shopping experience simple and convenient. This Shipping Policy explains how your order will be processed and delivered.

1. Shipping Locations

We currently ship orders across India.

Delivery availability may vary for certain remote or restricted locations depending on courier serviceability.

2. Order Processing

Orders are generally processed and dispatched within 1–3 business days after successful order confirmation and payment.

Orders placed on Sundays, public holidays or during major sale/festive periods may require additional processing time.

Once your order has been dispatched, you will receive shipping/tracking information through the contact details provided at checkout.

3. Delivery Time

Estimated delivery time is generally:

3–7 business days after dispatch

Delivery timelines may vary depending on your location, courier availability and other circumstances beyond our reasonable control.

Remote locations may require additional time.

The estimated delivery date shown at checkout or communicated to you is an estimate and not a guaranteed delivery date.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Recommended option for Shakti Exclusive:

  • Free shipping on orders above ₹[XX]
  • ₹[XX] shipping charge on orders below ₹[XX]

You can replace these figures once you've finalized your pricing strategy.

5. Tracking Your Order

Once your order has been dispatched, you may receive a tracking link or tracking number by SMS, email or WhatsApp.

You can use the tracking information to monitor your shipment.

If your tracking information has not been updated for an extended period, please contact our customer support team.

6. Delivery Attempts

Our courier partner will generally make multiple delivery attempts.

Please ensure that the phone number and delivery address provided at checkout are accurate and that someone is available to receive the package.

If an order is returned to us because of an incorrect address, repeated failed delivery attempts or refusal to accept the package, additional shipping charges may apply if the order needs to be shipped again.

7. Delayed Deliveries

While we aim to deliver within the estimated timeframe, delays may occur because of:

  • Weather conditions
  • Festivals and public holidays
  • Courier delays
  • Transportation disruptions
  • Incorrect or incomplete addresses
  • Natural disasters
  • Government restrictions
  • Other circumstances beyond our reasonable control

If an order is significantly delayed, please contact us and we will assist you in tracking the shipment.

8. Damaged Packages

If your package appears damaged, opened or tampered with at the time of delivery, please:

  1. Take photographs/videos of the package before opening it.
  2. Record the condition of the packaging and product.
  3. Contact Shakti Exclusive as soon as possible.

This information may be required to help us raise a claim with the courier company.

9. Incorrect Address

Customers are responsible for providing a complete and accurate delivery address and contact number.

If you notice an error in your address after placing an order, please contact us immediately.

We will try to update the address if the order has not yet been dispatched. Once the package has been dispatched, changes may not always be possible.

10. Contact Us

For questions regarding your order or shipping, please contact:

Shakti Exclusive
Email: [Your Email]
WhatsApp/Phone: [Your Number]
Website: shaktiexclusive.in